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Att Tv Now - Billed for the service, someone hacked my service with another email

1.0
Details
Was talked into getting the service by my AT&T store (they probably get commission) 03/2018. Never used it. Months later, I tried to cancel, but they could not find my account because someone had a different email address in my account. Three times now I have wasted over 1 hour on the 'chat' trying to get this resolved. They promised me they would issue the refunds the first 2 times and have not done it. Today, 10/2019, they claim they cannot find my account using the last 4 digits of the credit card and the expiration date. However they were able to give me some other address that they said was related to the account. That doesn't make any sense. 03/2018-10/2018 the amount charged was $39.64 monthly 11/2019 - 02/2019 the amount charged was $45.30 monthly I had to get this cancelled by my credit card denying the charges. They won't go back more than 60 days on a dispute and I didn't think about contacting them sooner on this issue. I trusted DIRECTV NOW would have good customer service.
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Review
#1675072 Review #1675072 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$459
Preferred solution
Full refund
Tags
  • Bad Customer Service

Att Tv Now in Roselle, Illinois - The app still sucks

1.8
Details
Trying to watch shows on this app has turned me into an avid reader. This has got to be one of the most useless apps on my phone, and considering that I also have AT&T telephone, I’m double screwed.
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Review
#1667908 Review #1667908 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Att Tv Now in Gilbert, Arizona - Refund

the service NEVER worked. called 3-4 times to have it canceled. Money continued to be taken from my acct for almost a year. Finally spoke with someone regarding a refund and to stop withdrawal. Withdrawal finally stopped. Never received my refund of 458.00. They said it it would be in my acct in a week. This was over a month ago. Please advise
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Review
#1666231 Review #1666231 is a subjective opinion of poster.

Att Tv Now - Trying to cancel get refund

1.0
Details

Update by user 1 day ago

Still waiting

Original review posted by user Sep 20

yes I been trying to cancel direct tv for past 2 months at least I would like a refund.
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Review
#1659741 Review #1659741 is a subjective opinion of poster.
Pros
  • Promises i thought were legitimate
Cons
  • I dont have the phone sevice
  • I never had it but getting charged
Reason of review
Return, Exchange or Cancellation Policy
Loss
$150
Preferred solution
Full refund
Tags
  • liars

Att Tv Now in Murfreesboro, Tennessee - Dispute for reaccuring drafts from my account

please contact me. I am ready to call the better business bureau, make a police report, and call channel 2 news. if I donot get my money back, never authorized 1 payment.
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Review
#1657901 Review #1657901 is a subjective opinion of poster.
Reason of review
Problems with payment

Att Tv Now in Metairie, Louisiana - Didn't order this!

Noticed this charge on my AmEx bill. I did not order this.
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Review
#1657417 Review #1657417 is a subjective opinion of poster.
Reason of review
Problems with payment

Att Tv Now - Thievery

1.0
Details
They have been billing me for 2 years. Apparently the att store rep signed me up for this service. I was totally unaware and can’t get anyone to handle this situation properly. Horrible
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Review
#1656587 Review #1656587 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund
Tags
  • liars
  • Rip-Off
  • Directv Now Failure

Att Tv Now - Sorry *** from Directv are u rich enough

1.0
Details
instead of asking us would be willing to pay you dropped a local account which makes us there watching LSU and other football games all of you so go to *** and *** off
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Review
#1653116 Review #1653116 is a subjective opinion of poster.
Cons
  • Are all cons who con u out of ur choice of channels
Reason of review
Bad quality

Att Tv Now - Rip off

1.3
Details
I had Directvnow and they cancelled service still billed me $65.00 on 8/26/2019 for no service. Unable to reach anyone for a refund. Chat sends you to a lawyer for which they want credit card info and a charge of $5.00. AT&Tvnow was recommended. The price is higher with a channel line up that doesn't work for me. went with sling tv orange & blue for cheaper better programing. I don't know how to get my refund that directvnow ripped me off.
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Review
#1649893 Review #1649893 is a subjective opinion of poster.
Cons
  • Canceled service
  • No ability to speak with a real person
Reason of review
Problems with payment
Loss
$65
Preferred solution
Full refund
Tags
  • Directv Does Not Work
  • Directv Worthless
  • No Support Of Any Kind

Att Tv Now - Losing all my local channels and still getting charged

Every since At&t took over direct tv it has gone to *** just like there wireless network they are loosening customers and provider's and they are to stupid and I repeat they are totally to stupid to understand it's nothing new it's just another one of a thousand American companies that are mismanaged by a bunch of clear skinned gringos
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Review
#1644930 Review #1644930 is a subjective opinion of poster.
Cons
  • Every thing about them
Reason of review
Poor customer service
Loss
$20
Preferred solution
Full refund

Att Tv Now in Phoenix, Arizona - Aggravated

Ready to cancel you guys cuz watching a movie goes to a commercial and after that it goes commercial break in progress and it lasts for about 15 minutes
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Review
#1643645 Review #1643645 is a subjective opinion of poster.
Product
Reason of review
Bad quality